Your privacy is important to us.

We appreciate the trust you have in us. That's why we protect any personal information you provide to us. This document describes how we use and process your personal information and how we use cookies. In addition, you can find information on how to contact us if you have any questions about your personal information. Hotel Medemblik and Restaurant Het Wapen van Medemblik offers online services through its website and mobile website. These services are also offered through other online platforms, such as partner websites and social media. The information below applies to all platforms.

Personal data we process:
Hotel Medemblik processes personal data about you because you use our services and/or because you provide it to us yourself. Below is an overview of the possible personal data we process:

• First and last name
• Gender
• Date of birth
• Birthplace
• Address details
• Phone number
• Email address

Other personal data that you actively provide for example by creating a profile on this website, in correspondence and by telephone

Data about your activities on our website

Special and/or sensitive personal data we process:
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age. Unless they have permission from parents or guardian. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at info@hotelmedemblik.nl and we will delete this information.

Why does Hotel Medemblik collect, use and share your personal information?
Reservations: First, we use your personal information to complete your online reservation
Reviews: We may use your contact information to invite you to write a review after you have stayed at the accommodation. This can help other travelers choose the accommodation that suits them best.
Marketing activities: We also use your information for marketing activities, as permitted by law. For example:When you make a reservation or create an account, we may use your contact information to send you news or similar travel-related products and services. We also send our customers regular newsletters by email. You may unsubscribe from these newsletters at any time.

Depending on the information you share with us, we may show you personalized offers on the website, in mobile apps or on third-party websites, including social media sites.

Other communications: There may be other times when we may contact you by email, mail, phone or text message. This depends on the contact information you share with us. There may be a number of reasons for this:We may need to respond to requests you have made.

If you use our services, we may send you a survey or invite you to write a review about your experience.
We may also send you other information related to your reservation, such as how to contact us if you need assistance while traveling or a summary of previous reservations you have made at Hotel Medemblik.
Fraud detection and prevention: We may use personal information to detect and prevent fraud and other illegal or unwanted activities.

Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.

Hotel Medemblik also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we store data
Hotel Medemblik will not retain your personal data for longer than is strictly necessary to fulfill the purposes for which your data is collected. Our retention period is three years. Your credit card information - if required for the reservation process - will be stored with us for a maximum of 10 days. After that point, it is either permanently deleted or fragmented for fraud detection purposes.

Sharing with others
Hotel Medemblik does not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we enter into a processing agreement to ensure the same level of security and confidentiality of your data. Hotel Medemblik remains responsible for this processing.

Security
Hotel Medemblik takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of abuse, please contact our reception or via info@hotelmedemblik.nl.

Online techniques
Cookies, or similar techniques, that we use
Hotel Medemblik uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Hotel Medemblik uses cookies with a purely technical functionality.

These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies.

In addition, you can also delete any information previously stored through your browser's settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also set on this website by third parties. These include advertisers and/or the social media companies.

Below is an overview:
There is also information about your computer hardware and software that is automatically collected by Hotel Medemblik. This information may include: your IP address, browser type, domain names, access times and Website addresses.
Use of Personal Information
In using our website, we obtain certain information from you. This may include personal data. We retain and use only the personal data provided by you, as part of the service you have requested (for example, through the contact form or to create an account), or which, when provided, it is clear that it is being provided to us for processing. We will not use your personal data for other purposes unless you have given your prior consent or we are permitted or required to do so by law.
PURPOSES OF USE.
In order to provide you with service, it is necessary for us to store your personal data. We use your
data for:

The performance of agreements, transactions and services. Providing or accessing our services and products.
Doing relationship management.
Using the functionalities on our website.
Storing your data to store personal preferences (including your consent).
Sending you a newsletter.
Gaining insight into the use of our website.
Passing on targeted visitor behavior and interest to advertising partners such as Facebook and Google.
The establishment of a chat conversation
DESCRIPTION OF PERSONAL DATA
For the above purposes we will process the following personal data from you:

Name and address information;
Gender;
E-mail address;
Phone number;
IP address;
Technical browser information;
Cookie ID;
Click and browsing habits;
Social media account.
RETENTION PERIODS
We will retain your personal data for no longer than is necessary to fulfill the purposes stated in this privacy and cookie statement.
CONFIDENTIALITY & DISCLOSURE TO THIRD PARTIES
We handle your personal data confidentially. We do not provide the personal data we collect through our website to third parties for their own purposes. Furthermore, we will not provide the data you provide to other parties, unless you have provided prior consent, it is necessary within the framework of the execution of the agreement or we are permitted or required to do so by law.

Parties that may have access to your personal data are:

Mailchimp and/or SharpSpring: In connection with registering email preferences and doing email marketing.
Boxzilla: in connection with measuring click behavior and collecting visitor statistics.
Google Analytics: in connection with measuring click behavior and collecting visitor statistics.
Google AdWords and/or Google DoubleClick: in connection with measuring click behavior and collecting visitor statistics.
Rubicon: for collecting behavioral and interest insights.
Yieldlab.net: for collecting behavioral and interest insights.
youtube.com: for collecting behavioral and interest insights.
Facebook: for collecting behavioral and interest insights.
Livechat Inc: For enabling our chat feature.
In addition, we work with service providers. We have an agreement with these suppliers. They are carefully selected and do not use your data for themselves or third parties.
COOKIES
Cookies are used on this website to keep track of Chat display preferences and website statistics. Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when you visit a website. This is done through the web browser on the device. The information that a cookie obtains about your use of the website can be transferred to our secure servers or those of a third party.

Cookies are used on our website to:

Necessary cookies help make a website more usable, by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot work properly (technical, functional, preference or necessary cookies);
Statistical cookies help website owners understand how visitors use their website by anonymously collecting and reporting data (analytical cookies).
To make it possible to share our website via social media (social media cookies);
Marketing cookies are used to track visitors when they visit different websites. Their purpose is to display ads tailored and relevant to the individual user. These ads thus become more valuable to publishers and third-party advertisers (marketing cookies).
ENABLING AND DISABLING COOKIES
You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change your browser settings to not accept cookies if you wish (check your browser help page for exact instructions). If you choose not to accept cookies, you may not be able to take full advantage of interactive features of this website or other sites you visit.
YOUR LEGAL RIGHTS
You may ask us for access to the data stored about you. You may also request that this data be changed, moved, supplemented or deleted. You may do so by contacting us using the email form, sending us an email at the email address listed on our contact page, or by contacting us by phone at the phone number listed on our contact page during the times listed on the same page.
Changes Statement
Hotel Medemblik will occasionally update this Statement of Privacy to reflect company and customer feedback. Hotel Medemblik encourages you to periodically review this Statement to be informed of how Hotel Medemblik is protecting your information.