Privacy Policy

Our website and/or service does not intend to collect data on website visitors who are under the age of 16. Unless they have parental or guardian consent. However, we cannot verify whether a visitor is older than 16. Therefore, we encourage parents to be involved in their children's online activities in order to avoid collecting information about children without parental consent. If you believe that we have collected personal information about a minor without such consent, please contact us at [email protected] and we will delete this information.

Why does Hotel Medemblik collect, use and share your personal information?

• Reservations: First, we use your personal information to complete your online reservation
  
• Reviews: We may use your contact information to invite you to write a review after you have stayed at the accommodation. This may help other travelers choose the accommodation that suits them best.
• Marketing Activities: We also use your information for marketing activities, as permitted by law. For example:
  • When you make a reservation or create an account, we may use your contact information to send you news or similar travel-related products and services. We also send our clients regular newsletters by e-mail. You may unsubscribe from these newsletters at any time.
  • Depending on the information you share with us, we may show you personalized offers on the website, in mobile apps or on third-party websites, including social media sites.
• Other communications: There may be other times when we may contact you by email, mail, phone or text message. This depends on the contact information you share with us. There may be a number of reasons for this:
  • We may need to respond to requests you have made.
  • If you use our services, we may send you a survey or invite you to write a review about your experience.
  • We may also send you other information related to your reservation, such as how to contact us if you need assistance while traveling or a list of previous reservations you have made at Hotel Medemblik.
• Fraud Detection and Prevention: We may use personal information to detect and prevent fraud and other illegal or unwanted activities.
• Improving our services: Finally, we use personal information for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our online travel services.
• Hotel Medemblik also processes personal data if we are legally obliged to do so, such as data we need for our tax return.

How long we keep data

Hotel Medemblik will not keep your personal data longer than strictly necessary to fulfill the purposes for which your data is collected. Our retention period is three years. Your credit card information - if required for the reservation process - will be stored with us for a maximum of 10 days. After that point, it is either permanently deleted or fragmented for fraud detection purposes.

Sharing with others

Hotel Medemblik does not sell your details to third parties and will only provide them if this is necessary for the execution of our agreement with you or to comply with a legal obligation. With companies that process your data on our behalf, we conclude a processing agreement to ensure the same level of security and confidentiality of your data. Hotel Medemblik remains responsible for this processing.

Security

Hotel Medemblik takes the protection of your data seriously and takes appropriate measures to prevent abuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not well protected or there are indications of abuse, please contact our reception or via [email protected].

Hotel Medemblik uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone the first time you visit this website. Hotel Medemblik uses cookies with a purely technical functionality.

These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimize it. In addition, we place cookies that track your surfing behavior so that we can offer tailored content and advertisements. During your first visit to our website, we informed you about these cookies and asked your permission to place them. You can opt out of cookies by setting your internet browser to stop storing cookies.

In addition, you can also delete any information previously stored through your browser's settings. For an explanation, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies are also set on this website by third parties. These include advertisers and/or the social media companies.

Below is an overview:
There is also information about your computer hardware and software that is automatically collected by Hotel Medemblik. This information may include: your IP address, browser type, domain names, access times and Website addresses.

When using our website, we obtain certain information from you. This may include personal data. We store and use only the personal data provided by you, as part of the service you have requested (e.g. via the contact form or for the creation of an account), or which, at the time of submission, it is clear that it will be provided to us for processing. We will not use your personal data for other purposes unless you have given your prior consent or we are permitted or required to do so by law.

In order to provide you with service, it is necessary for us to store your personal data. We use your
data for:

• The performance of agreements, transactions and services. Providing or providing access to our services and products.
• Doing relationship management.
• Using the functionalities on our website.
• Storing your data to store personal preferences (including your consent).
• Sending a newsletter.
• To gain insight into the use of our website.
• Communicating targeted visitor behavior and interest to advertising partners such as Facebook and Google.
• Being able to establish a chat conversation

For the above purposes, we will process the following personal data from you:

• NAW data;
• Gender;
• E-mail address;
• Phone number;
• IP address;
• Technical browser information;
• Cookie ID;
• Click and browsing behavior;
• Social media account.

We will not retain your personal data longer than necessary to fulfill the purposes stated in this privacy and cookie statement.

We handle your personal data confidentially. We do not provide the personal data we collect through our website to third parties for their own purposes. Furthermore, we will not provide the data you provide to other parties, unless you have given your prior consent, this is necessary for the execution of the agreement or we are permitted or required to do so by law.

Parties that may have access to your personal data are:

• Mailchimp and/or SharpSpring: In connection with registering email preferences and doing email marketing.
• Boxzilla: in connection with measuring click behavior and collecting visitor statistics.
• Google Analytics: in connection with measuring click behavior and collecting visitor statistics.
• Google AdWords and/or Google DoubleClick: in connection with measuring click behavior and collecting visitor statistics.
• Rubicon: for collecting behavioral and interest insights.
• Yieldlab.net: for collecting behavioral and interest insights.
• youtube.com: for collecting behavioral and interest insights.
• Facebook: for collecting behavioral and interest insights.
• Livechat Inc: For enabling our chat feature.

In addition, we work with suppliers of services. We have an agreement with these suppliers. They are carefully selected and do not use your data for themselves or third parties.

Cookies are used on this website to keep track of preferences for viewing the Chat and website statistics. Cookies are small information files that can be automatically stored on or read from your device (including a PC, tablet or smartphone) when you visit a website. This is done through the web browser on the device. The information that a cookie obtains about your use of the website may be transferred to our secure servers or those of a third party.

Cookies are used on our website to:

• Necessary cookies help make a website more usable, by enabling basic functions such as page navigation and access to secure areas of the website. Without these cookies, the website cannot work properly (technical, functional, preference or necessary cookies);
• Statistical cookies help website owners understand how visitors use their website by anonymously collecting and reporting data (analytical cookies).
• To make it possible to share our website via social media (social media cookies);
• Marketing cookies are used to track visitors as they visit different Web sites. Their purpose is to display ads that are tailored and relevant to the individual user. These ads thus become more valuable to publishers and third-party advertisers (marketing cookies).

You can choose whether or not to accept cookies. Most browsers automatically accept cookies, but you can usually change your browser settings to not accept cookies if you wish (check your browser help page for exact instructions). If you choose not to accept cookies, you may not be able to take full advantage of interactive features of this Web site or other sites you visit.

You may ask us to inspect the data stored about you. You may also request that this data be changed, moved, supplemented or deleted. You may do so by contacting us using the e-mail form, sending us an e-mail at the e-mail address listed on our contact page, or by contacting us by telephone at the phone number listed on our contact page during the times listed on the same page.

Hotel Medemblik will occasionally update this Statement of Privacy to reflect company and customer feedback. Hotel Medemblik encourages you to periodically review this Statement to be informed of how Hotel Medemblik is protecting your information.